What data we collect from clients.
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
How we store the data.
The Data is stored in property management systems, i.e. Zhara/ Opera
Security systems in place.
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The way of processing the data.
Receiving the information via emails and telephone, and it would be added to the property management systems.
We may share gathered personal data to third-party service providers. Service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services
Data retention time period.
Google Analytics – 38 months
The purpose of collecting and retaining the data.
On the off chance that you have given us your contact data (mail address, fax number, email address or telephone number), we might need to advise you as per any inclinations you have communicated, and with your assent where required, regarding our products and services or welcome you to occasions through email, web based promoting, online networking, phone, instant message (SMS or MMS), notifications, our customer service call center, and other different means (counting on-property informing, for example)
Is the purpose proportionate to the data collected.
Lawful justifications for obtaining and retaining data.
Ways of obtaining consent from clients.
Via Telephone conversation
Via email, i.e –
*Notify me about special offers
* I would like to subscribe to Asia Leisure Marketing, Partners & promotional communications
*I would like Asia Leisure to store my data in case of maintaining the Loyalty
*Please unsubscribe me from all email communications
*Please remove my data from Asia Leisure Loyalty program
Opting out options for clients.
Via Telephone conversation
Via Email, i.e may withdraw your consent to receive promotional emails at any time either by unsubscribing through the link provided in such an email or by deselecting the option given in the reservations form.
Options of amending and deletion of data by request of clients.
Letting the guests delete their information after checking out if they don’t subscribe to the loyalty programme.
Minimum acknowledgement period for requests.
Child policy and collecting data of children.
Beach Hotels – Shinagawa Beach, Taprobana, The Habitat
Inland Hotels – Tamarind Hill, The River House, Le-Grand
Obtaining consent of children/guardian.
Feedback responding and mechanisms in place.
Feedbacks to be sent to email@example.com & will be replied within 2 working days.
Trip Advisor feedbacks would be replied within 2 working days as well.